The Basics of Supervision Certification program focuses on the basics of supervision and is designed to help equip anyone with the core competencies needed for effective supervision. The program is a skill-based experience, highly interactive, with many opportunities for hands on learning and group activities. Participants who complete the program receive certification recognizing their accomplishment with a copy to their HR file.

Roles of Supervisors

This session introduces you to the basic functions of supervision and helps participants understand the roles they have as a supervisor. Topics covered include understanding the resources of an organization and how they impact your role as a recruiter, developer and retainer of talent.

The Basics of Interpersonal Communication: Emotional Intelligence 2.0™

In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things. Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential in the areas of self-awareness, self-management, social awareness and relationship management.

Tools of Supervision

This session focuses on using the tried-and-true basic tools of recognition, employee coaching as well as due process and positive performance correction. You will learn how to be proactive in dealing with employee motivation and deal with performance issues before they become a problem. Proper documentation and understanding the legal considerations when dealing with performance issues will be covered as well.

Creating a Change Culture

In many ways Christianity can be summed up in one word – transformation. The scriptures are packed with examples of people’s lives and cultures being transformed. God desires that change be a part of our lives therefore, Christians should be role models to the world on how to handle change. Yet often when change happens, we tend to be the most resistant to it. We will explore how to handle and deal with change in our own lives and then how to help lead others through the change process.

Creating a Service Culture

Jesus said to be great we must become a servant of all. We all have a role of serving others at Northwestern. This two-hour session will look at what service looks like, how to cultivate a culture where service is valued, and our role as leaders to sustain.