Frequently Asked Questions
Q: Can I buy my books from the NWC bookstore?
A: Yes, the NWC Campus Store is the textbook provider for UOL. You may order your books online and have them shipped to your house or pick up your order from the Campus Store in the Billy Graham Community Life Commons. You may schedule an appointment with the Campus Store for a pick-up by calling 651-286-7707.
Q: How do I know what books I need for my courses? A: You may see a list of required materials for each course on the Campus Store ordering website, http://nwcstore.nwc.edu. The textbook and materials list is also included in each syllabus which can be found on your Moodle course site when that becomes available at the beginning of the semester.
Q: When should I order my books from the NWC Campus Store? A: Please order your textbooks well in advance of the start of the semester if possible. You may order online or schedule an appointment with the Campus Store to pick up books and shop for other merchandise and pay by credit card, check, or cash. Financial aid is not connected to the NWC Campus Store ordering website.
Q: What if I need to change my shipping address? A: Students are responsible for updating their personal information on the Campus Store ordering website using the “My Account” link in the upper right corner of the online store. You should also update your contact information on theROCK>Academics>Personal Information.
Q: I received damaged merchandise/parts of my shipment were missing. What should I do? A: Contact the NWC Campus Store at 651-286-7707. Please call ahead to schedule an appointment.
Please note: Replacement is limited to defective materials or damage incurred before delivery of the package. The student assumes all responsibility for the replacement cost of books and materials that are damaged after delivery by the shipper (e.g., water damage from the package being left out in the rain).
Q: I need to withdraw from a course and take it later. What should I do with the books? A: First, drop or withdraw from the course on theROCK. Full refunds will be given for textbooks or access codes returned within a week of purchase, provided the receipt is presented, new books are in original condition, free from writing or highlighting, and access codes are unused and still enclosed in the original packaging. Any new books/materials returned in used condition will not receive a full refund. See theROCK>Campus Services>Campus Store for return policies of books from the Campus Store. When you enroll in the course later, you may then order the most current books as the edition may have changed.
Q: Can I buy used books instead of new? A: The Campus Store textbook ordering website offers some used textbooks and some rental options along with new. If you choose to pursue the purchase of used books on your own, please keep in mind: - Sometimes a course requires custom materials that are only available from the NWC Campus Store.
- Students must purchase the correct textbook edition and any accompanying materials like CDs or access codes. Students may not use outdated materials for any course.
- The UOL office cannot assist you with used book transactions in any way (e.g., transfer of books and money between parties, advance provision of materials lists, or referral to students wishing to buy/sell used books).
To learn more, go to theROCK>Campus Services>Campus Store>Online Store, or call the Campus Store at 651-286-7707. | 
